Terms & Conditions
We offer free standard delivery on all orders (UK mainland Only). Customers are welcome to arrange pick up during the hours of 0900 to 1700 weekdays only.
Orders are processed within 48 hours of monies received and are usually delivered within 3-5 working days. Please advise if you need your order quicker by emailing firstname.lastname@example.org and we will try our best to accommodate although this may incur an additional cost. Deliveries are made in normal working hours between 8am - 6pm Monday - Friday. Other delivery options may be available on request.
Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
Once your order has been placed you will receive a confirmation email.
All deliveries must be signed for. Be aware that Marmox (UK) Ltd will not be liable for any product damaged or lost if deliveries are accepted without signature. If someone else is to accept the delivery on your behalf you should advise them of this information.
We go to great lengths to protect your product in transit but if damage has occurred you are fully covered by us and a replacement will be sent within 5 working days. You must notify us within 24 hours of the delivery if any items have been damaged enclosing photographs of the damage where possible.
We will not accept liability for goods lost in transit unless we are notified within 24 hours from the expected delivery date. It is your responsibility to notify us of any incorrect goods supplied within 24 hours after delivery.
It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 24 hours after delivery.
We use a nationwide courier service for all our deliveries. It is therefore very important that you check your goods prior to accepting delivery. By signing for the goods you are confirming that all items have been delivered undamaged. No claims for damaged goods will be accepted once you have signed for the order.
Terms & Conditions
The terms and conditions outlined here apply to all transactions from Marmox (UK) Ltd. Our terms and conditions must be accepted before any order is placed therefore we ask that you read them carefully. These terms and conditions do not affect your statutory rights.
We will not accept any order until payments have been received in full. Once funds have been transferred, we will confirm acceptance of your order in a written acknowledgment of order by e-mail. Whether or not you receive an e-mail, our acceptance of your order will create a legally binding contract between us.
All prices are shown in British Pounds Sterling and Exclude VAT. All major credit and debit cards are accepted (amex is not) via Paypal or over the telephone. No additional transaction fees will be charged.
Important - We do not store credit card details nor do we share customer details with any 3rd parties Marmoxonline.co.uk is a trading name of Marmox (UK) Ltd. Marmox (UK) Ltd is registered in England and Wales. Registration number 03981743. Registered office: Caxton House, 101-103 Hopewell Drive, Vhatham, Kent, ME5 7NP.
As soon as we have delivered the goods to your door you will be responsible for them. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the packaging of the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
We do not accept any responsibility for the installation of your goods. All installations must be carried out by a competent person, we strongly recommend that you use a qualified tradesperson to install you products. Any damage to goods as a result of, or following, installation will be at your own risk and your responsibility.
It is important to us that you're happy with your Marmox purchase. If you're not totally satisfied you can return it within 7 days. We will give you a full refund within 5 working days by the same method as your original payment for products that are returned with proof of purchase in a new and unused condition and complete with all original fixings and packaging.
Where a refund has been authorised and agreed by us, the goods must be returned to us within 7 days of that agreement. Failure to return the goods to us within that time will result in the cancellation of the refund.
You agree to return the goods in full, in a re-saleable, unused condition and complete in all original packaging. We recommend that you send these items with postal insurance (special delivery) as we cannot accept responsibility for items damaged or lost in transit to us. You are responsible for the cost of returning the goods, unless the goods are faulty or not as described, in which case we will refund any reasonable costs you incur in returning the item to us or arrange for collection from you free of charge.
If upon delivery you feel your item may have been damaged or lost in transit you must notify us within 24 hours. You must send a picture of any damage to your goods within 24 hours by e-mailing us at email@example.com this is very important as we need proof of damage and defects to makes claims on our couriers insurance.
You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
Marmox (UK) Ltd
101-103 Hopewell Drive